Security Information Center

Information security and privacy are important and industry experts agree that you are your own best protection against fraud. TCW is pleased to provide you with information and resources to help keep your personal information safe.

National Cyber Security Alliance (NCSA)
Stay Safe Online, a nonprofit, public-private partnership focused on promoting cyber security, safety awareness and safe online behavior.

Microsoft® Security At Home
A Microsoft site committed to providing you with easy steps and resources to secure your computer at home.

Looks Too Good To Be True
Information about internet fraud compiled and maintained by a joint federal law enforcement and industry task force. Key partners include the National White Collar Crime Center and members of the Merchants Risk Council.

Identity Theft Assistance Center (ITAC)
A nonprofit, collaborative effort between financial institutions and law enforcement to provide you with helpful resources for preventing and detecting fraud and identity theft.

Identity Theft Resource Center (ITRC)
Step-by-step resolution instructions, form letters and other resources to assist identity theft victims.

Police Departments
In an emergency dial 911 regardless of your location. For a listing police departments in your area follow this link:

Federal Trade Commission (FTC)
The FTC has educational information specific to seniors as well as a fraud reporting system. It also manages the Do Not Call Registry. (202) 326-2222


We are committed to safeguarding the privacy and security of your information on our online and mobile web sites. To protect your information online, we have security measures in place to help keep your online and mobile sessions confidential and secure.

Password Security: We provide additional security for your financial information by the mandatory use of a user name and password to access account information. It is important that your password is kept confidential. Your password should be unique and difficult to guess and ideally should have both lowercase and uppercase letters and also numbers and special characters.

Encryption: TCW systems are designed to encrypt your personal information when it is being transmitted to any of our sites. TCW utilizes 128-bit or higher encryption. If you are going to enter confidential information on our site, such as a password, check the status bar of your web browser window for a lock symbol. You should also ensure that the link that you are opening begins with HTTPS. If you see the lock symbol or HTTPS, the web site you have entered is encrypted and secure.

Your Security: While TCW takes these important steps to protect you and your information, there are important steps you can take to protect yourself. Always protect your passwords from disclosure to others. Be sure the computer or mobile device you use to access our site is up-to-date on its security software. Use programs that scan for viruses and other malware that could steal your password(s) or other confidential information. Change your passwords regularly and create passwords that are difficult to guess or reach by trial and error.

TCW Privacy Policy

  • Look for the green bar or lock icon validation in the address bar of your browser to ensure you're visiting a web site securely.
  • Ensure proper security settings are in place like up-to-date antivirus software as well as updated applications and operating systems.
  • Be cautious about downloading applications. Only install applications that come from trusted, well-known sites.
  • Understand the risks of using public or free Wi-Fi and sending information over unprotected connections.
  • Turn on the browser's pop-up blocker
  • Avoid accessing financial accounts from multiple computers or devices.
  • Never proceed with processing an online shopping transaction if a certificate error is received. If multiple errors occur and the transaction can't be completed, consider calling the company or finding another company that offers the same product.
  • Don't select “remember passwords”. If this is chosen, anyone with access to your computer can sign-in as you.
  • Don't allow web sites to keep credit or debit card information.

To take advantage of free credit reports, visit

You can also contact the three major bureaus to obtain a copy of your credit report directly:

Equifax: 1-800-685-1111 or

Experian: 1-888-397-3742 or

Transunion: 1-800-916-8800 or